eContact Centers White Papers

IT Management > IT Service Centers >
eContact Centers White Papers (View All Report Types)

The Five Productivity Benefits of a Secure Network sponsored by Cisco Systems, Inc. WHITE PAPER: A secure network foundation from Cisco enables you to easily and cost-effectively add new users and applications as needed. Posted: 10 Oct 2008 \| Published: 10 Oct 2008 TOPICS: Contact Centers \| Instant Messaging \| Network Security \| Security Management \| Videoconferences \| Web Conferences

Close the Omni-channel Customer Experience Gap sponsored by IBM WHITE PAPER: If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center. Posted: 20 Mar 2014 \| Published: 31 Aug 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Channel Management \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Mobile CRM

Make the most of customer interactions in the contact center sponsored by Calabrio, Inc. WHITE PAPER: In this white paper, discover how to optimize your contact center processes with the help of new interaction channels such as social media, and make the most of interaction data to learn more about your customers and your company. Posted: 07 Apr 2014 \| Published: 31 Dec 2013 TOPICS: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| Customer Data Management \| Social Networking

Avaya Asia Pacific Customer Experience Index 2013 sponsored by Avaya WHITE PAPER: This exclusive resource discusses the critical role that contact centers play in driving customer satisfaction and how your organization can ensure that your contact centers provide customers with the experience that they desire. Posted: 11 Nov 2013 \| Published: 11 Nov 2013 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers

Three Tips for Measuring Voice in the Sea of Big Data sponsored by Calabrio, Inc. WHITE PAPER: This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider. Posted: 03 Apr 2014 \| Published: 03 Apr 2014 TOPICS: Analytic Applications Software \| Business Intelligence \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Management \| Data Mining \| Data Mining Software

Speech Analytics: The Simple Definition sponsored by Calabrio, Inc. WHITE PAPER: What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are. Posted: 20 Jun 2011 \| Published: 20 Jun 2011 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Content Analytics \| CRM \| CRM Analytics \| Customer Service \| Customer Service Best Practices

Enhancing customer experience: first, do no harm sponsored by Avaya WHITE PAPER: By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful. Posted: 15 Jun 2011 \| Published: 15 Jun 2011 TOPICS: Contact Centers \| Customer Self-Service \| Customer Service Best Practices \| IVR \| Scripting \| User Experience \| Voice Communications Hardware

What Happens When They are Gone? sponsored by VoltDelta WHITE PAPER: Access this helpful resource to learn what to ask when searching for a cloud-based contact center tools -- especially interactive voice response (IVR) technology. Discover the hidden "red flags" that signal you to dig a little deeper before selecting a final vendor for your cloud contact center initiatives. Posted: 24 Oct 2013 \| Published: 24 Oct 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM

Implementing a Telecommuting Program sponsored by Avaya Inc. WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. Posted: 02 Jun 2008 \| Published: 01 Jan 2008 TOPICS: Authentication \| Contact Centers \| Mobile Workers \| Telecommuting \| Teleconferences \| Training

Speech Analytics - The Power of Simplicity sponsored by Calabrio, Inc. WHITE PAPER: This overview examines the power of Speech Analytics technology to extend resources and expand knowledge. Posted: 23 Jun 2011 \| Published: 23 Jun 2011 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Content Analytics \| Customer Satisfaction \| Customer Service \| Data Mining \| Voice Communications Software