On Demand Software White Papers

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How Cloud-Based Contact Centers Improve Customer Experience sponsored by Genesys WHITE PAPER: In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies Posted: 04 Jun 2014 \| Published: 31 Mar 2013 TOPICS: Call Center Software \| Call Centers \| Cloud Computing \| Cloud CRM \| Contact Center Software \| Contact Centers \| Software as a Service

True collaboration, or: Why SharePoint is no friend to the CIO sponsored by Huddle WHITE PAPER: Leveraging the cloud as a platform for content sharing has shown to boost user adoption rates to 90 percent, or roughly three times that of SharePoint, enabling true IT-driven enterprise collaboration. Read this white paper to learn why 75 percent of Fortune 500 companies have made the switch from SharePoint. Posted: 24 Sep 2012 \| Published: 24 Sep 2012 TOPICS: Cloud Computing \| Collaboration \| Collaborative Applications Software \| Content Management \| Content Management Software \| Enterprise Content Management \| Enterprise Content Management Software \| SharePoint \| Software as a Service

Change your ERP strategy: One success story sponsored by Epicor Software Corporation WHITE PAPER: EL ES DE engineering needed an integrated system that would provide increased visibility over inventory, time spent on jobs and clarity on purchase order status. Consult this resource to find out how adopting a cloud-based ERP solution gave the company the insight they need. Posted: 06 Jun 2013 \| Published: 06 Jun 2013 TOPICS: ERP \| ERP Software \| Software \| Software as a Service

Order Processing Buyer's Guide sponsored by Esker Inc. WHITE PAPER: View this buyer's guide to get the essential information for selecting the most effective, cost-efficient technology for order processing automation in your organization. Also, learn 13 critical questions to ask solution providers. Posted: 04 Feb 2014 \| Published: 31 Dec 2013 TOPICS: Document Management \| Document Management Software \| Order Management Systems \| SAP (Product) \| Software as a Service

IBM Executive Point of View: Transforming Your Business with Software as a Service sponsored by IBM WHITE PAPER: This white paper takes a look at the capabilities of a unified suite of SaaS solutions and their capabilities when it comes to meeting changing customer demands and driving innovation. Posted: 16 May 2014 \| Published: 28 Feb 2013 TOPICS: Business Intelligence \| CRM \| Customer Satisfaction \| Data Management \| SaaS business intelligence \| Software as a Service

Making the Business Case for Two-Tier ERP sponsored by Infor WHITE PAPER: In this e-book learn how to analyze costs and benefits to make an effective business case for two-tier ERP. Posted: 26 Aug 2013 \| Published: 26 Aug 2013 TOPICS: ERP \| ERP Software \| Software \| Software as a Service

Connecting the Clouds: Best Practices for Integrating IT Service Management sponsored by BMC Software, Inc. WHITE PAPER: This whitepaper covers creating a corporate-wide integration strategy for Software-as-a-Service that meets business needs and improves your quality of service. Posted: 08 Oct 2013 \| Published: 08 Oct 2013 TOPICS: Cloud Computing \| Integration Server Software \| IT Infrastructure \| IT Management \| IT Service Management \| ITIL \| Software as a Service

How Mobile Backend as a Service (MBaaS) Can Unleash Apps for the New Style of IT sponsored by Hewlett-Packard Enterprise WHITE PAPER: Mobile Backend as a Service is a set of cloud-based, server-side mobile services for multiple platforms that can be used as a back end for your mobile apps. Find out how it can benefit you. Posted: 02 Sep 2014 \| Published: 30 May 2014 TOPICS: Application Development \| Application Development and Integration Services \| Application Service Providers \| Applications Management Services \| Applications Management Software \| Applications Software \| Enterprise \| IT Departments \| Mobile Device Management \| Mobile Workers \| Smart Phones \| Software as a Service \| Software Development Tools \| Tablet PC

Survival as a Service: The 4 Cloud Principles Every Software Vendor Needs to Know sponsored by Runaware WHITE PAPER: What do today’s software vendors need to know about the present - and future - of application design and delivery? This white paper examines the relevance of LIAs, Web apps, and RIAs in a cloud-centric world. Posted: 20 May 2011 \| Published: 20 May 2011 TOPICS: Application Development \| Application Notes \| Cloud Computing \| Desktop Applications Management \| Infrastructure Management \| SaaS ERP \| Software as a Service \| Software Virtualization

Cloudsourcing: Adding Service to SaaS sponsored by NGA Human Resources WHITE PAPER: This brief paper shows how one vendor successfully combined HR business process outsourcing services with cloud technology via cloudsourcing. Posted: 11 Jun 2014 \| Published: 11 Jun 2014 TOPICS: Cloud Computing \| Human Resources Management \| Human Resources Service Providers \| Human Resources Services \| Human Resources Software \| Software as a Service