Call Centre Management Multimedia

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The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Unified Communications sponsored by CDW Corporation WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. Posted: 27 Jul 2010 \| Premiered: Jul 27, 2010 TOPICS: Call Center Management \| Collaboration \| Email \| Instant Messaging \| Telephony Systems \| Unified Messaging \| Voice Mail Software \| VoIP \| Web Conferences

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Consolidate File Transfer Activity sponsored by IBM VIDEOCAST: Learn how IBM Sterling File Gateway provides a file transfer solution that's as powerful as it is easy to use. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Mosaic Uses SAP on Azure to Help the World Grow the Food it Needs sponsored by Microsoft VIDEO: Watch this video to learn how The Mosaic Company turned to Microsoft Azure to get the most out of its SAP system and to Capgemini as its systems integrator. Posted: 14 Feb 2018 \| Premiered: 14 Feb 2018 TOPICS: IT Management

New Technology for Data Driven Analytics Results sponsored by IBM WEBCAST: Hear how new analytics technology creates opportunity for greater insights, while reducing complexity and cost. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

Evolution of the Security Operations Center sponsored by McAfee, Inc. VIDEO: Hear an overview on how SOC is defined within the industry, a history of SOCs and model options for your organization. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management

Stop Living in the Past: A New Approach to Application Security sponsored by Veracode, Inc. WEBCAST: This webcast will discuss how organizations should evolve their security strategies as users and apps become the risk focal point. Watch to learn how. Posted: 17 Jan 2018 \| Premiered: Jan 17, 2018 TOPICS: IT Management

Make Your Data More Valuable with Real-Time Analytics sponsored by IBM WEBCAST: Gain an understanding of real-time analytics and learn how to derive maximum benefit from your most valuable data. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

Al Powers Smarter Investment Decisions - Intel Chip Chat sponsored by Intel and Google PODCAST: Listen to this Intel Chip Chat podcast to learn how a natural language interface used on Intel® Xeon® Scalable processors available on Google Cloud Platform can help financial institutions make more informed decisions. Posted: 05 Jun 2018 \| Premiered: Jun 5, 2018 TOPICS: IT Management