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Migration to IMPAX6 Helps Busy Maryland Hospital Meet Zero Downtime Goal sponsored by HP and Intel® Xeon® processors WHITE PAPER: Download this customer case study to learn how they implemented and deployed a BladeSystem architecture from HP that could support zero downtime goal for their trauma center. Posted: 01 Aug 2013 \| Published: 15 Nov 2011 TOPICS: Communications Systems \| Health Care Industry \| Health Care Storage \| PACS \| Server Management \| Storage Best Practices \| Storage Efficiency \| Storage Management

IBM Cognos Lifecycle Manager - Streamline upgrades with automated testing sponsored by IBM WHITE PAPER: System upgrades and other IT changes can have a negative impact on business intelligence report content, but testing thousands of reports can be tedious and time-consuming. This resource introduces a utility that relieves the burden by automating the testing process. Posted: 15 Jan 2014 \| Published: 31 Oct 2012 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Business Performance Management \| Business Process Management \| Business Systems \| Data Analytics \| Data Management \| Data Mining \| IT Management \| IT Systems \| Reporting Software \| Systems Implementation \| Systems Management

UC&C Technology Adoption Leads to Increased Business Value sponsored by Cisco WHITE PAPER: This Technology Adoption Profile synthesizes the latest research on the adoption of modern unified communications and collaboration technologies and the value that it provides to companies. Posted: 02 Apr 2014 \| Published: 31 Jul 2013 TOPICS: Business Intelligence \| Collaboration \| Collaborative Applications Software \| Communications Systems \| Customer Interaction Services \| Customer Satisfaction \| Enterprise \| IT Departments \| IT Spending \| Productivity \| Project Management \| Unified Messaging \| Unified Messaging Systems \| Video Chat Software \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Systems \| VoIP

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace sponsored by Aspect WHITE PAPER: This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. Posted: 29 Aug 2013 \| Published: 29 Aug 2013 TOPICS: Communications Systems \| Contact Center Workforce Management \| CRM \| CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Workforce Management Software

“How Will the Migration from IPv4 to IPv6 Impact Voice and Visual Communication?” sponsored by Polycom, Inc. WHITE PAPER: This white paper discusses the video solutions available today and provide a snapshot of the current video market. Posted: 18 Oct 2011 \| Published: 18 Oct 2011 TOPICS: Collaboration \| Communications Networks \| Communications Systems \| IP \| IP Networks \| IP Videoconferences \| IPv6 \| Network Best Practices \| Network Management \| Network Monitoring \| Networking

Improve Enterprise Email Systems with HP Messaging Services sponsored by Hewlett-Packard Enterprise WHITE PAPER: Find out how HP Messaging Services can increase the reliability and performance of email systems, and help better manage your infrastructure with consistent, efficient and cost-competitive services. Posted: 04 Sep 2014 \| Published: 30 Apr 2013 TOPICS: Collaboration \| Communications Systems \| Email \| Email Management \| Email Management Services \| Email Security \| Email Threats \| Enterprise \| Instant Messaging \| Outsourcing \| Unified Messaging

Microsoft and Polycom Strategic Alliance sponsored by Polycom, Inc. WHITE PAPER: Learn how Microsoft and Polycom deliver a complete and interoperable end-to-end UC solution that addresses key business challenges like total cost of ownership (TCO), productivity, efficiency, and team collaboration. Posted: 15 Feb 2011 \| Published: 15 Feb 2011 TOPICS: Business Communications \| Communications Systems \| IP Telephony \| Productivity \| TCO \| Videoconferencing Services

Impact of Cloud on IT Consumption Models: Top 10 Insights sponsored by Cisco Systems, Inc. WHITE PAPER: This whitepaper reviews the conclusions from a survey of IT leaders around the world. Posted: 08 Nov 2013 \| Published: 08 Nov 2013 TOPICS: CIOs \| Cloud Computing \| Cloud Management \| Data Center Management \| Data Centers \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Services \| IT Spending \| IT Systems \| IT Workforce

Preparing for IBM PureApplication System: Article series on onboarding your applications sponsored by IBM WHITE PAPER: This 5-part series offers key tips and tools that can help prepare your organization for a workload optimized, integrated hardware and software appliance. Discover how to quickly on-board your applications so you can get the most from this advanced system. Posted: 25 Apr 2012 \| Published: 11 Apr 2012 TOPICS: Application Deployment \| Application Integration \| Application Life-Cycle Management \| Applications Management \| Cloud Computing \| IT Systems \| Private Cloud

Evaluating the Total Costs of a Unified Communications Solution sponsored by Cisco WHITE PAPER: Discover the top recommendations for selecting a UC solution that fits the needs of your business. Learn how to weigh the most important factors and assess the TCO of your UC solution. Posted: 17 Jul 2013 \| Published: 17 Jul 2013 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Unified Messaging \| Unified Messaging Systems