Converged IP Contact Centers Reports

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Computer Weekly – 23 April 2024: How data keeps Britain's trains on track
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we find out how Network Rail is ensuring train safety in the face of extreme weather thanks to advanced data analytics. Our latest buyer's guide examines the latest trends in storage technology. And we talk to the Ministry of Defence's first ever chief data officer. Read the issue now.
Posted: 19 Apr 2024 | Published: 23 Apr 2024

TechTarget ComputerWeekly.com

Computer Weekly – 13 June 2023: The most influential people in UK technology
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we reveal the 13th annual UKtech50 list, with this year's most influential person award shared by secretaries of state for science, innovation and technology Michelle Donelan and Chloe Smith. Also, we examine mounting legal challenges faced by the emergence of generative AI tools such as ChatGPT. Read the issue now.
Posted: 12 Jun 2023 | Published: 13 Jun 2023

TechTarget ComputerWeekly.com

Implementing GenAI: Use cases & challenges
sponsored by TechTarget ComputerWeekly.com
EGUIDE: The use cases of generative AI are wide-ranging and have the potential to impact nearly all areas in business and IT. In this e-guide on generative AI, learn how to put the technology to work in business applications, DevOps and IT, as well as manage implementation challenges and risks.
Posted: 07 Feb 2024 | Published: 08 Feb 2024

TechTarget ComputerWeekly.com

Service Experience: The Next Value Driver for Global Business Services
sponsored by ServiceNow
WHITE PAPER: This guide sets forth a roadmap to begin the GBS experience journey based upon the lessons learned from several pioneering organizations.
Posted: 06 Oct 2023 | Published: 06 Oct 2023

TOPICS:  IT Management
ServiceNow

Computer Weekly – 24 October 2023: Brewing data insights at Heineken
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now.
Posted: 24 Oct 2023 | Published: 24 Oct 2023

TechTarget ComputerWeekly.com

World-Record Performance for AI and ML
sponsored by Dell Technologies & AMD
WHITE PAPER: In this eGuide, you will hear that organizations depend on artificial AI and ML to forecast sales, segment their customer bases and identify risks. Download this guide and learn three Dell PowerEdge servers that have set world records in a benchmark specifically designed to provide real-world performance data on AI and ML workloads.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management
Dell Technologies & AMD