WHITE PAPER:
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
ANALYST REPORT:
This PassMark Software report details how six endpoint security solutions fared in a Windows 7 environment. Uncover how each product fared when tested upon sixteen benchmark metrics to get help finding the ideal solution for your enterprise.
WHITE PAPER:
This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now.
PRODUCT LITERATURE:
Implementing benchmarking basics is essential for proper database management. Benchmark specifications, control logic, and implementation are the three basic steps required to begin performance testing.
WHITE PAPER:
This paper gives a brief introduction to the Lotus Domino performance benchmarking concepts and methodology. It will also outline the detailed procedures for running the Server Load Utility with the N8Mail Workload. Finally, it presents the performance results of Lotus Domino Server on Red Hat
Enterprise Linux (RHEL) for simulated workloads.
WHITE PAPER:
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.
WHITE PAPER:
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
WHITE PAPER:
Learn how Cisco Wide Area Application Services (WAAS) can accelerate a range of business applications, including Microsoft Exchange, file sharing and web applications.
DATA SHEET:
Benchmark Factory for Databases provides automated load testing to determine accurate production database hardware and software configuration, scalability, and application code (SQL, PL/SQL, T-SQL) functionality.
