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Product: |
OneSight® for Contact Centers |
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Company: |
Empirix |
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Type: |
Software |
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Description: |
Leveraging Empirix patented Hammer technology, OneSight for Contact Centers provides a powerful combination of application and system performance data--in a single, web-based interface--allows you to do both. By combining customer Quality of Experience performance data with infrastructure-level performance data (e.g., T1 spans, IVR ports and servers, CTI servers, databases), OneSight for Contact Centers gives you a single perspective of your voice infrastructure. A highly flexible solution, OneSight for Contact Centers can generate actual calls that emulate real-world conditions, including media type; dialects, languages and accents; and differentiations in response, such as “yes” versus “yep.” This means that you can measure recognition results based on each possible type of variation. Plus, Empirix validates both the design and deployment of speech applications, ensuring that your application is production worthy.
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Related Products: |
Application Performance Management Software | Contact Center Management | Performance Testing | Usability Testing | Voice Recognition Software |
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