WHITE PAPER:
Customers expect a great end-to-end experience. Wherever work is accomplished in the enterprise, it's all part of the Customer Service Value Chain. Is your enterprise meeting this expectation? What about in the future?
WHITE PAPER:
CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management.
WHITE PAPER:
This helpful paper introduces a workload automation technology that streamlines data transfer between Hadoop and other business-critical applications, allowing for lower costs, and higher value from your data.
CASE STUDY:
The IT department of T-Com Human Resources was faced with the challenge of training 140,000 employees to perform reporting processes for their own business travel as quickly as possible. Read this case study to find out how T-Com found their way to datango in their search for a customizable context sensitive online help system.
EZINE:
Microsoft made some big improvements in SharePoint 2010, but a few problems remain that still annoy SharePoint administrators. In this month's issue, find out what's good and what's not so good in the newest version of SharePoint. Also in this issue, get started on SharePoint capacity planning, and learn how to automate SharePoint governance.
EGUIDE:
This tip guide continues ebizQ.com's exploration of the role of analytics in successful case management. In this article, ebizQ contributor Alan Earls offers strategies and tactics for successfully combining dynamic case management (DCM) and analytics.
DATA SHEET:
Cisco® Tidal Enterprise Scheduler is a software solution for cross-application and cross-platform enterprise job scheduling, batch business process automation, and application integration. Continue reading this data sheet to learn more.
WHITE PAPER:
Learn the limitations of fax implementations and how to overcome them, problems with document creation and delivery, and factors to consider if you decide to use a third party.
CASE STUDY:
Read this case study to learn how this large European shipping company integrated an Intermec Imaging Solution and estimates an annual saving of 25,000 hours on the vehicle logistics work flow. Additional savings are estimated for improving the accuracy of the VIN reading and record keeping.
WHITE PAPER:
Virtualization can significantly improve the utilization of computing resources. In this white paper learn how virtualization can assign unused resources to workloads in other parts of an organization that can benefit from them.
