Customer Contact Management White Papers, Software Downloads, Definition and Webcasts

Business of Information Technology > Business Management > CRM >
Customer Contact Management Reports

The Hidden ROI of a Cloud-based Contact Center sponsored by Five9 ANALYST REPORT: Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments. Posted: 30 Sep 2013 \| Published: 31 Jan 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Cloud Computing \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Management

The Secrets of Effective SharePoint Deployments sponsored by TechTarget Content Management EBOOK: Access this expert e-book for tips on effectively implementing SharePoint with your organization's collaboration technology. Posted: 12 Sep 2011 \| Published: 12 Sep 2011 TOPICS: Collaboration \| Collaborative Applications Software \| Contact Management \| Contact Management Software \| Content Networking \| SharePoint

Targeting the Millennial Workforce with Digital Content Management sponsored by Enginess EGUIDE: Want to know how to make enterprise content relevant, useful and interesting for the millennial workforce? This expert guide features a digital content expert, who offers 6 tips for targeting millennials with digital content management. Posted: 15 Jun 2018 \| Published: 07 Jun 2018 TOPICS: Artificial Intelligence \| Collaboration \| Contact Management \| Contact Management Software \| Enterprise Content Management \| Enterprise Content Management Software

Presentation Transcript: To BLOB or Not to BLOB? Storage Optimization Demystified sponsored by AvePoint, Inc. PRESENTATION TRANSCRIPT: Join SharePoint MVPs Dan Holme and Randy Williams for a balanced, intelligent, detailed examination of the technologies and issues surrounding BLOB externalization. Posted: 18 Aug 2011 \| Published: 09 Aug 2011 TOPICS: Contact Management \| Data Center Management \| Data Centers \| Data Collection \| Data Management \| Data Management Software \| Data Storage \| Database Administration \| Database Management \| Database Management Software \| Databases

3 Funnel Points for Successful Lead Management sponsored by Harte Hanks WHITE PAPER: Access this whitepaper to discover the 3 main funnel points for a successful sales strategy. Read on to find out how to calculate your campaign for success, and how to measure your call center metrics appropriately. Posted: 01 Dec 2014 \| Published: 01 Dec 2014 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Centers \| Contact Management \| Sales \| Sales and Marketing Software \| Sales Channels

Recession Proofing Your Organization with Electronic Forms sponsored by IBM WHITE PAPER: Learn how to help your organization position themselves for success with electronic forms and process automation. Posted: 04 Oct 2011 \| Published: 04 Oct 2011 TOPICS: Business Process Automation \| Contact Management \| Data Management \| Data Quality

Mobile Devices: Changing the Way You'll Service Your Customers sponsored by Interactive Intelligence, Inc. PRESENTATION TRANSCRIPT: Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users. Posted: 15 Aug 2012 \| Published: 15 Aug 2012 TOPICS: Application Deployment \| Application Development \| Application Performance Management \| Applications Management \| Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Centers \| Contact Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Mobile Workers \| Smart Phones \| Tablet PC

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence sponsored by Genesys CASE STUDY: Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. Posted: 16 Sep 2013 \| Published: 16 Sep 2013 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Contact Management \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Personalization

Getting Sales Dialed In: Improving Process Efficiencies and Increasing Sales Using RingCentral sponsored by RingCentral PRESENTATION TRANSCRIPT: This presentation transcript explores how cloud-based telephony can help increase call efficiency, improve manageability, and ensure that a sales opportunity is never missed. Posted: 29 Oct 2012 \| Published: 29 Oct 2012 TOPICS: Call Center Management \| Call Centers \| Cloud Computing \| Contact Center Management \| Contact Centers \| Contact Management \| Sales \| Sales Force Automation \| Sales Representatives \| Telecommunications Carrier Systems \| Telemarketing \| Telephony Services \| Telephony Systems \| Telesales

Dispelling Myths & Revealing Truths about Email Management with SharePoint sponsored by Colligo Networks Inc. WHITE PAPER: This white paper outlines five things you need to know before developing an email management solution. It also seeks to dispel myths about SharePoint and Exchange. Posted: 18 May 2011 \| Published: 18 May 2011 TOPICS: Architectures \| Business Process Management \| Configuration Management \| Contact Management \| Contact Management Software \| Email Archiving \| Email Management \| Email Management Services \| Email Management Software \| SharePoint

Customer Contact Management Reports